Jungheinrich’s Success Story
with excentos

How Jungheinrich leverages excentos’ digital advisory solutions across the entire organization to sustainably strengthen sales and customer service.

About Jungheinrich

A Global Leader in Intralogistics Solutions

With more than 70 years of experience, Jungheinrich is a globally leading provider of intralogistics solutions. Its portfolio includes conventional industrial trucks, fully automated systems, as well as innovative service and financing solutions.

Jungheinrich is committed to innovation and the highest quality standards to equip customers worldwide with best-in-class solutions. Today, the company employs around 20,000 people and operates in more than 40 countries.

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The Challenge

A Broad Portfolio and Complex, Consultation-Intensive Products

Jungheinrich’s portfolio comprises thousands of products and a wide range of services. The key question was therefore: How can potential customers be effectively guided through the portfolio while delivering pre-qualified inquiries directly into the CRM system?

When searching for the right digital advisory solution, several criteria were crucial for Jungheinrich: capturing the full depth of expert knowledge from product management and sales, accurately calculating technical dependencies, and providing customers with precise, needs-based recommendations.

The Solution

Scaling Jungheinrich’s Expert Knowledge

Together, Jungheinrich and excentos have developed solutions that make the full depth of product and expert knowledge from relevant product lines accessible to customers. This enables customers to independently explore Jungheinrich’s offerings, while the sales team receives pre-qualified inbound leads with clearly defined requirements.

The solutions are already established across multiple business units and are currently in use in 25 countries. In this success story, discover how we implemented these digital advisory solutions together with Jungheinrich and which projects we are planning next.